SEEMANCHAL KOSI MAKHANA ("we", "us", "our" or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how it is shared, and your rights when using our website and services in India.

1. Information We Collect

Information you provide directly

• Full name
• Phone number
• Email address
• Delivery / business address including pincode, district and state
• Seller business information such as business name
• GST number or PAN number (for seller verification)
• PAN card images or other documents uploaded for verification
• Messages sent through our in-platform chat system (including bulk order chats)

Technical information

• Cookies and session data used to keep you logged in and manage your cart
• Basic device and browser information for troubleshooting

Third-party service data

• Images uploaded during registration or verification may be stored on third-party image hosting services.
• Authentication and account management may be handled through trusted third-party cloud services.
• Postal/pincode APIs may be used to autofill state and district details.

These providers process data according to their own privacy policies.

2. How We Use Your Information

We use collected information only for legitimate operational purposes, including:

Additionally, we use your information for:

• Providing customer support
• Preventing fraud and misuse of our platform
• Complying with Indian legal and regulatory requirements
• Improving platform performance and services

3. Legal Basis for Processing

Personal data is processed where necessary:

• To perform our contract with users (providing marketplace services)
• To comply with legal obligations
• For our legitimate business interests such as platform security and fraud prevention
• Based on user consent where required by law

4. Data Sharing

Your information may be shared only with:

• Relevant Sellers for order processing and delivery fulfilment
• Authorized logistics or service providers strictly required to complete orders or provide platform services
• Third-party technology partners who provide hosting, authentication or verification tools
• Government authorities or courts when legally required

5. Cookies and Tracking

Cookies are used to:

• Maintain secure login sessions
• Manage shopping cart functionality
• Enable basic site analytics and stability monitoring

Disabling cookies may limit some website functions.

6. Third-Party Links & Services

Our website may integrate third-party tools or contain links to external websites. We are not responsible for the privacy practices or content of these third parties. Users should review their policies independently.

7. Data Retention

Personal data is retained only as long as required for:

• Order and tax record keeping under applicable Indian laws
• Contract enforcement and dispute resolution
• Verification and fraud prevention

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We maintain reasonable administrative, technical and physical safeguards to protect data, including secure servers, encrypted connections and controlled access systems. While no system guarantees complete security, we continually work to improve data protection standards.

9. User Rights

Subject to applicable law, users may request:

• Access to their personal data
• Correction of inaccurate information
• Deletion of data where legally permissible
• Restriction or objection to certain processing
• Data portability
• Withdrawal of previously granted consent

Requests may be submitted using the contact information below.

10. Children's Privacy

Our services are not directed toward individuals under 18 years of age. If we learn that data from a child has been collected without appropriate consent, it will be deleted promptly.

11. Updates to this Policy

This Privacy Policy may be updated periodically. Revisions become effective once posted on the website with an updated effective date.

Continued use of the website implies acceptance of the revised policy.

12. Policy Summary

• We collect only essential user, seller and order data.
• We do not collect or store IP addresses.
• Data is shared only for operational or legally required purposes.
• User privacy is handled in accordance with Indian information-technology and data-protection laws.